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and you understand who is the finest PSA. Therefore when they first confessed back to the 70s they went to psychologists. You understand they went to business and they type of tried bargaining abilities and then they learnt that wasn't actually bargaining it was crisis intervention. It was psychological intelligence is what it really was.
Therefore the very first huge shift was to get really psychology is not you know it's going to sound harsh. You stated college I apologize to you I was going to get to have a difficult time argument me psychology was never truly that much about psychological intelligence. And so we started to actively apply emotional intelligence just by trial and error learning the tough way and the genuine huge shift was most likely along around the late mid to late 90s far from B.S.
Those are 2 separate things. This Author into crisis intervention which now we simply take a look at as psychological intelligence and it's kind of fascinating how it's come cycle in the service community due to the fact that now there's an old saying IQ gets your worked with e q will get you fired if you don't have a Q You're screwed.
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You understand when you look at it from an AQ lens what is the procedure or when you're handling a hostage negotiation what are the what is the fundamental kind of levels or procedure that you're trying to work through from a process viewpoint. [00:05:32] Well we attempt and what we attempt and what we're not a black sworn group called Trust based influence.
Now there's it's it appears indirect but it's a huge convenience. And the other thing to the exact same trust based influence is dribble. You understand it's when you have an excellent relationship with someone it's it's a business coworker that you people only touch base every couple of months for you're on the exact same page right away.
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Yes momentum or this momentum selling crap rubbish. Yeah. And you got to be in a room with the person the whole time to see that through. Now that's not physically possible. That's why numerous offers fall apart because as quickly as you get out of the room that's all.